Shipping Policy

Shipping Policy

Welcome to Vesta! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy for details about how we handle orders and deliveries.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
  • During high-demand periods, such as holidays or sales events, processing may take up to 4-5 business days.

2. Shipping Rates and Categories

  • Free Shipping: All range hoods priced over CAD $200 qualify for free shipping.
  • Accessories and Parts: A flat shipping fee of CAD $20 applies to all accessory and part orders.
  • Other Appliances: Appliances such as ranges, cooktops, and dishwashers weighing over 50 lbs are subject to a shipping fee (except for range hoods). Rates vary by location and shipping zone.

3. Free Shipping and Pickup Zones

  • We offer free shipping and free pickup within the Greater Toronto Area (GTA) and the Greater Vancouver region.

4. Shipping Methods and Delivery Times

  • We offer three shipping options:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
  • Delivery times may vary based on the destination, carrier delays, and external factors such as weather or natural disasters.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.
  • Please allow up to 24 hours for tracking information to update.

6. Address Changes and Delivery Issues

  • Please ensure that your shipping address is accurate and complete when placing your order.
  • If you need to update your address after placing an order, contact our Customer Support Team immediately at 905-886-5858. Please note that address changes may delay your shipment.
  • Vesta is not responsible for delivery issues caused by incomplete or incorrect addresses provided by the customer.

7. Damaged or Lost Shipments

  • For damaged shipments, please contact us within 5 business days of receipt. Include your order number and photos of the damaged item and packaging.
  • For lost shipments, contact us directly, and we will work with the carrier to resolve the issue.

8. Returns and Refunds

  • For information on returns and refunds, please refer to our Return Policy.

9. Contact Us

  • For questions or concerns about your order or shipping, please contact our Customer Support Team at 905-886-5858.